Once revealed, please ensure that you have read and familiarised yourself with our Pitch Music & Arts Festival Guide, as it contains all relevant information for our four indulgent days together. Check back here closer to the date.

To ensure the safety of everyone at Pitch Music & Arts the following items are banned: 

• Glass 
• Glass bottles (whether it be a bottle of alcohol or a reusable water bottle)
• Glass jars (Vegemite, salsa etc)
• Any sort of class container used for either food or storage
• Fire (throughout the festival there will be a total fire ban) ‍
• Flairs, fireworks, sparklers
• Camp fires

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If you are found in possession of these items or a fire has been started at your campsite you will be immediately ejected from the event. 

• Gas cooking equipment
• Gas bottles
• Camping stoves and BBQs
• Electronic devices 
• Sound systems
• Drones
• Generators
• Professional photography equipment/sound and visual recording equipmentLasersFurniture 
• Couches
• Non-demountable tables
• Illicit substances 
• Illegal and/or dangerous weapons
• Any items that are deemed dangerous by staff or security will be confiscated and may result in you being ejected from the festival 
• Whipped cream chargers and canisters (otherwise known as ‘nangs’) 

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When you arrive at Pitch Music & Arts your vehicle will be searched for any of the above items, if any items are found they will be confiscated. There is no guarantee that confiscated item/s will be returned to you upon leaving the event. 

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For a full list of banned items please refer to our terms and conditions.

Please check back here closer to the date.

The most direct way to get to Pitch is to drive. While each journey will take varying times depending on your starting point, we recommend taking the following route if travelling from Melbourne: Melton HIghway towards Ballarat, continuing onto Western Highway.

The Main Info Hub is your home base - we encourage you to identify its location when you first make your way into the arena as this is the main point of contact for lost property, and for assistance whilst you are away from your camp. 

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Conveniently it’s also a great place to use as a central meeting point for you and your friends. The Main Info Hub will be staffed 24 hours a day with a team of volunteers and staff who are there to answer any questions you might have throughout your time at Pitch. The Info Boards will be located within the main arena, close to the Info Hub and will be updated daily. We recommend frequently checking the Info Board to stay up to date with any important news or information throughout the festival.

If medical assistance is required for you or someone you know at any point throughout the festival, there will be a medical tent with trained medical staff readily available to assist you 24 hours a day. We are committed to providing a space that is judgement free where any issue can be discussed openly and in confidentiality. We encourage you to familiarise yourself with the location of the medical tent on your site map.

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Your health should be your number one priority throughout the entire weekend. Remember to stay hydrated, eat regularly throughout the day/night, get enough sleep, be conscious of your limits and make informed choices. We encourage a mature and safe party culture - have fun, but most importantly take care of each other and yourself. 

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Blow Me First will be onsite from Sunday to provide alcohol and drug testing kits to ensure drivers are able to get behind the wheel for their journey home. 

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Emergency: In the event of an emergency, you must follow any instructions given to you by staff and volunteers. Please leave behind your belongings, or anything else that may slow you down. We suggest frequently checking the Info Board located in the arena to keep up to date with any warnings or important information that might be posted.

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Crowd Care: Your safety & wellbeing is our number one priority. Our Crowd Care Team will be roaming the festival the entire weekend. Look for the team wearing purple vests, and don’t hesitate to approach them if you need anything at all - they are ready to assist in a variety of different situations.

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Prescription Medication: Should you need to bring medication or a syringe for medical purposes, a copy of your prescription and a photo ID must be shown to festival staff upon arrival at the entrance. If any medication needs to be refrigerated, the staff at the medical tent will be able to assist you.

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Correct names and personal details on tickets for each attendee are required to ensure the validity of your ticket and store emergency contact details.

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If your name is not listed on your ticket or decide to sell to a friend, you will need to process a name change via Tixel.  Please ensure all name changes are completed prior to arriving at Pitch as there will be very limited reception available. 

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To process a name change, go to: https://tixel.com/sell

>> Click List a ticket

1. Choose PDF tickets
2. Upload your tickets
3. Adjust the price slider to $1
4. Before the final confirmation (in step 4), select the 'private listing' option
5. Please note that a $25 ticket transfer administration fee has been set for this event. We will automatically add this to your selling price of $1.
6. Send your unique link to the private listing to your friend (the new attendee)
7. Get your friend to purchase the ticket and fill in their details
8. Ticket will be reissued in your friend's name

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If you need to update other details such as your date of birth, please contact us ahead of time.

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There will be no reception or internet available at the event site, please ensure name changes are completed prior to arrival.

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For any issues relating to name changes on Tixel, please contact Tixel Support and they will be able to assist.

Charter Passes:

All Charter Bus Passes offer a return service, meaning you will be picked up and dropped off at the same location - Melbourne CBD (on the corner of Nicholson Street & Victoria Street). You will have the option to choose one of the below departure time and date, which must align your Festival Entry Ticket:

Friday 8th March:

• 8am, 10am, 12pm, 6pm

Saturday 9th of March:

• 8am, 10am

Sunday 10th March:

• 9am

You will then have the option to select either a Monday or Tuesday return time, depending on your preference. 

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Monday 11th March:

• Between 8am - 10am, buses will be departing as they fill up
• Between 10am - 12pm, buses will be departing as they fill up
• Between 5pm - 7pm, buses will be departing as they fill up
• 8pm

Tuesday 12th March:

• 8am

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Shuttle Passes:

All Shuttle Bus Passes also offer a return service, you will be picked up and dropped off at the same location - Ararat Railway Station. You will have the option to choose one of the below departure times and dates, which must align your Festival Entry Ticket:

Friday 8th March:

• 11am, 2om, 7pm, 9pm

Saturday 9th of March:

• 11am, 3pm

Sunday 10th March:

• 11:30am

You will then have the option to select either a Monday or Tuesday return time, depending on your preference. 

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Monday 11th March:

• Between 8am - 10am, buses will be departing as they fill up
• Between 6pm - 8pm, buses will departing as they fill up

Tuesday 12th March:

• 8am
  

Pitch Music & Arts has a strict no refund policy. If you can no longer attend, you will have the option to list your ticket on Tixel or sell it privately to a friend.

Free showers will be accessible throughout the weekend.

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There will be no water supply on site, all water must be brought in via a truck. Due to this, showers can not run 24 hours a day and will instead operate on a timetable. The shower timetable will be shared closer to the date.

Our site map will be revealed closer to the date.

Please read all Terms & Conditions before arriving to Pitch Music & Arts.

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Read Terms & Conditions here

Patrons driving to Pitch Music & Arts are required to purchase a Vehicle Pass.

If you are arriving in a vehicle with 5 seats or less that is staying onsite for the duration of the event you are required to purchase a Standard Vehicle Pass. 

If you are driving to Pitch in a 6-12 seater car and wish to camp next to your vehicle then you will require a Large Vehicle Pass. Vehicle Passes must be purchased separately from your festival pass.

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If you are driving to Pitch in any sized vehicle with a trailer attached, you will need to purchase a Vehicle with Trailer Pass

The Pitch Music & Arts festival grounds are located on flat terrain, with a mix of grassed and dirt areas. 

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The site is a working farm for the remainder of the year and with this comes intricacies with the land which may prove to be difficult to navigate at times. Please note, Pitch may be challenging to navigate at times for those with a mobility disability or impairment, especially in harsh weather conditions.

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We will have an Accessible Campground and you won’t need to arrange your spot ahead of time - just let our staff know that you and your friends would like to camp here and you will be directed to the campground on arrival. Here, you’ll be in a prime location, close to all the main attractions and important amenities including accessible toilets and a changing place in the campgrounds.

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The Main Arena will also have accessible toilets which will be available at any point throughout the festival.

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If you identify with having a disability, we encourage you to reach out and let us know if you are attending Pitch Music & Arts. We hope to have an open line of communication with you directly and ensure we can assist in making your time at Pitch as comfortable as possible.

Our Pitch Music & Arts bars will open from Friday afternoon, serving cocktails and a range of popular beers and premix drinks throughout the weekend.

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Pitch Music & Arts will once again be BYO - this is strictly limited to 24 cans OR 1 bottle of spirits per person. 

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Please note, glass is banned, if you are bringing a bottle of spirits this must be decanted into a reusable water bottle.

A General Admission ticket includes standard camping at the festival, no additional camping ticket is required to camp at Pitch Music & Arts. Campgrounds operate on a first come, first serve basis and can not be reserved or allocated for patrons prior to or at the festival. 

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Our site is surrounded by large gum trees with huge branches, often resulting in gum trees dropping their limbs with no warning. To ensure you and your friends are situated in a safe location, we urge you to avoid camping under any large trees.

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There will be a strong presence of our Campgrounds Team throughout all campsites this year. Campsites that are littered with waste will be penalised for doing so. Campsite cleanliness will be a major focus and our Campgrounds Team will be enforcing this throughout the weekend. Patrons who refuse to take this on board and improve the state of their space after their first warning may be ejected from the festival.

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Please note, no campsites will have access to power except those who are in Glamping.

A General Admission ticket includes standard camping at the festival, no additional camping ticket is required to camp at Pitch Music & Arts. Campgrounds operate on a first come, first serve basis and can not be reserved or allocated for patrons prior to or at the festival. 

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We will have a number of food vans and stalls operating throughout the day and night at Pitch Music & Arts. 

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There will be options to accommodate a range of dietary requirements, whether vegan, vegetarian, gluten free or otherwise. A full list of food vendors will be made available closer to the event. 

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If you do not wish to purchase food at the event you can bring your own. There is no limit to the amount of food and/or non-alcoholic drinks you can bring to Pitch Music & Arts. 

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Free drinking water available at various sites throughout the event and the camping grounds, you will be able to find these locations on your site map once revealed.

There will be a General Store onsite for any items you may have forgotten.

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The store will be stocked with any last minute needs including toiletries, some food and drink items and basic camping equipment. Please note that items are limited and we highly suggest that you come prepared with everything you need for the weekend.

The Helper Hubs are the heart of each campground - they are a central meeting point, staffed 24 hours a day with a teamwho are there to assist with whatever you might need. Each Helper Hub will be designated by a colour to reflect the name of its campground.

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Our Hubs work in conjunction with our Crowd Care Team. If you need assistance at any point throughout the weekend please approach either team. 

If you lose an item at Pitch Music & Arts please head to any of the Helper Hubs or the main Info Hub, here you will be able report your lost item to one of our team members. 

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If you find a lost item throughout the weekend, please drop this item off at one of the Helper or Info Hubs so our team can reunite this item with its owner.

Please make an effort to be mindful of your neighbours both inside the campgrounds and outside the festival site.

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Surrounding areas have been kind enough to welcome us into their community again, let’s show our gratitude by keeping our behaviour respectful and our sites tidy.

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We’re all at Pitch to have a good time, look out for your fellow camper and festival goer.

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Any antisocial or dangerous behaviour will not be tolerated.

Pitch Music & Arts has a strict no passouts policy. If you would like to leave the festival early you are permitted to do so however, once you leave you will not be able to re-enter. 

Tixel is the only authorised resale platform for Pitch Music & Arts.

Set times will be revealed closer to the date.

Due to the rural location of Pitch, there will be limited to no rideshare services available. If you need to book a taxi, please try to book in advance with Ararat Taxi services or get in contact with them via:

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Telephone Bookings: (03) 5352 2233

Telephone Acct. Enquiries: (03) 5352 2300

Email: ararattaxiservices@gmail.com

Website: ararattaxi.com

We have a zero tolerance policy to trespassing.

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Trespassing is a criminal offence, anyone found fence jumping or on site without a wristband will be escorted out of the event and may be prosecuted by Victoria Police and will have a lifetime ban from attending all Untitled Group events.